Towards Benchmarking in Residential Care for Older People

Quality Management by Result-oriented Indicators

The project ‘Quality Management by Result-oriented Indicators – Towards Benchmarking in Residential Care for Older People’ was co-financed by the European Commission in the framework of the PROGRESS Programme of DG Employment, Social Affairs and Equal Opportunities.

Quality of life

The focus was to collect and develop a set of indicators which directed the question how care homes can measure and manage improvements with regard to the quality of life of their clients, and the related issues of quality of care, management, economic performance and relationships with external stakeholders. Amongst others Vilans carried out an international Delphi study. The project team consisted of seven international partner organisations from four European countries (Germany, Austria, UK, the Netherlands: Vilans).

Contact for this project:

Director Strategy and Development